zeus767 Hey, Sorry about your unpleasant experience so far. To cancel your subscription, navigate to the transaction store, then to subscriptions and select Manage Subscription. This will take you to an external page to manage your sub.
There are always player online, although if you are not friends with these players it can make the game feel lonely. We are working on ways to improve this for newer players and we hope these updates will be arriving very soon. In the mean time, please look out for competitions and specific events that may be the best times to find other players.