Jackpot error on spin game

REEM_R4V3R

What happened?
I just landed on the jackpot however, the funds didn’t enter my total bank. when i clicked rto withdraw the winnings it said i had no coins to bank.

When did it happen?
09:38 GMT

Steps to reproduce
Clicked 'Spin!' then tried to use 'Bank It' to payout funds although payout did not display my jackpot value.

What did you expect to happen?
The total of the 'Jackpot' to be added to my 'Payout' value.

Device & Browser info
Windows 11, Chrome Version 135.0.7049.115 (Official Build) (64-bit)

Screenshot or video
Image attached.

Additional information
this has happened to me before however didnt screenshot last time.

REEM_R4V3R

bumping post to been seen

REEM_R4V3R

this time i cannot even claim the credits i have won, please see below it is saying i do not have any credits to claim when you can clearly see i have won 200 odd credits??

Tom-L

Hi there, thank you for this detailed bug report 🙂 From the screenshot I am able to see that your button says "Spin" and not "Continue". This indicated that you had already pressed "Continue" which will force the wheel to update ready for the next round. What this means is you actually landed on 90 credits, but when you pressed "Continue" the wheel updated to show the potential resutls for the next round. In round 5, the "90 credits" tile is replaced by a "Jackpot" tile.

However, there still appears to be a bug in that you was not able to bank your payout. We are investigating this issue and apologise for any inconvenience caused.